The Oyster Box Hotel achieves prestigious 5-Star Premium status

The Oyster Box Hotel has been awarded the esteemed 5-Star Premium status by the Tourism Grading Council of South Africa (TGCSA), in recognising its commitment to luxury and exceptional service.

This accolade not only enhances the hotel's reputation as a leader in the local hospitality industry but also boosts KwaZulu-Natal's tourism appeal.

The grading has landed the Oyster Box Hotel, which is located on the Umhlanga coastline, a place among a select group of 23 hotels from around the country with the similar status.

During a celebratory event held at The Oyster Box on Tuesday, dignitaries from the tourism industry gathered to honour the hotel’s achievement.

Bronwen Auret, Chief Executive Quality Assurance Officer of TGCSA, lauded the establishment and articulated the significance of this prestigious grading.

“Attaining the 5-Star Premium grading is the highest recognition of hospitality excellence in South Africa,” she stated, in emphasising that the status was not easily secured.

"It represents a benchmark that celebrates luxury, comfort, and a level of service that is authentic and world-class.

“The Oyster Box is more than just a hotel; it is a symbol of heritage, luxury, and service excellence,” Auret said.

Over the decades, the hotel has welcomed a multitude of guests, combining colonial charm with modern convenience.

It has garnered significant global accolades, including the Condé Nast Traveler’s Readers’ Choice Awards, for ranking among the Top Hotels in Africa, and the TripAdvisor Travelers’ Choice Awards, all of which were in recognition of the establishment being consistently counted among the most loved hotels in the world

Auret said that The Oyster Box’s achievement not only elevated its status but also showcased what was attainable when a dedicated team focused on quality, consistency, and innovation.

“For the city of Durban and the province of KwaZulu-Natal, this recognition brings immense pride and strengthens our positioning as a premier destination, particularly as the bustling summer and festive seasons approach,” she added.

Auret underlined the importance of this recognition in attracting high-spending travellers and bolstering the province’s economic landscape.

Jackie Motsepe, Chief Operating Officer of the Tourism and Film Authority, referred to The Oyster Box as a “unique jewel” in the hospitality sector.

She described the Premium grading as a special distinction that signifies an establishment surpassing luxury, offering bespoke experiences that met international standards.

“Today’s recognition pays tribute to those who uphold exceptional hospitality standards, ensuring every guest leaves with unforgettable memories,” she remarked.

Motsepe also announced that this week the Sala Beach House in Shaka’s Rock would also join The Oyster Box in receiving the exclusive 5-Star Premium grading.

“Together, they showcase the depth and diversity of KwaZulu-Natal’s luxury offerings,” she said.

The relevance of The Oyster Box to KwaZulu-Natal’s cultural heritage was echoed by Economic Development MEC Reverend Musa Zondi, who highlighted its historical significance and connection to the late Prince Mangosuthu Buthelezi.

Zondi spoke of the hotel as a living piece of Durban’s heritage.

“When we speak of The Oyster Box, we speak of timeless elegance, comfort, and hospitality.”

He said the Premium grading was a triumph for the hotel and province.

Recent statistics revealed that the province attracted approximately 16% of all domestic trips, and during the 2023/24 festive season, Durban welcomed over 1.2 million visitors, contributing more than R3 billion to the local economy.

DAILY NEWS