Ignore employee burnout at your peril

WARREN BONHEIM

Employee burnout is a serious challenge facing companies of all sizes in South Africa. As businesses navigate a competitive environment and difficult economic conditions, they are often pressured to “do more with less.” Unfortunately, this often results in employees bearing the brunt through increasing workloads and rising stress levels.

Finding the right balance between employee well-being and the demands of success is a significant challenge. I have not seen such high burnout rates as in the past couple of years.

The statistics back up the observation. A report from iSolve, Uncovering the Significant HR Trends of 2024, found that 65% of employees surveyed reported suffering from burnout. Burnout and stress lead to exhaustion, lack of enthusiasm and diminished performance. It not only impacts work productivity but also takes a toll on employees’ emotional and physical health. Burnout is so pervasive that it’s classified as an occupational phenomenon in the International Classification of Diseases (ICD-11).

Employees experiencing burnout, if left unaddressed by their employer, are more likely to seek positions that offer better work-life balance. Often, managers learn about burnout when it’s too late. This can happen for several reasons. Some employees fear that speaking up will have repercussions, such as being perceived as incompetent, weak or unable to handle stress. Others blame themselves for not keeping up. And some are so driven to succeed that they don’t realise they are heading towards burnout.

However, it’s not all doom and gloom. There are several strategies employers can implement to manage and prevent burnout:

Recognise the early warning signs of burnout

Decreased productivity, abrupt changes in work hours or shifts in behaviour like irritability or fatigue are indicators that intervention is needed. Employers should proactively identify and address the warning signs early. The approach not only prevents burnout but also fosters a supportive workplace culture that prioritises employee well-being.

Empower managers with real-time data

Technology can offer insights into what’s happening “under the hood” in real-time. Using software tools to track employees’ work patterns helps identify potential burnout risks early. By monitoring activities like productivity, task completion rates and break times, companies can pinpoint overload areas and take timely, preventive action.

Focus on productivity, not hours

Managers should prioritise productivity and effectiveness over hours spent. Instead of tracking only the number of hours worked, prioritise task completion, work focus and overall productivity. Some days may require longer hours, while others might allow for shorter work periods, ultimately it is about productivity during the hours worked that counts.

Encourage open communication

Cultivate a culture where employees feel comfortable discussing workload and mental health concerns without fear of judgment or repercussions. Regular check-ins and surveys provide safe avenues for employees to voice their concerns before burnout escalates.

Equal workload distribution

Identify overloaded and underutilised employees to ensure work is distributed evenly. Overloading employees – even those willing to take on more – can result in lower quality work, burnout and decreased productivity. Companies that intervene early and ensure equitable workloads significantly improve team effectiveness.

Promote work-life balance

Employers can play a crucial role by encouraging employees to take regular breaks and use their holiday time. Offering flexible work arrangements, like remote work options or adjustable hours, also goes a long way in preventing burnout. Employees value employers who empower them to manage their time effectively.

Ignoring employee burnout is a risk no company can afford. By taking proactive steps to recognise, manage and prevent burnout, employers not only protect their employees' well-being but also boost overall productivity and long-term business success. After all, thriving employees are the cornerstone of a thriving company. Add in retaining talent.

Warren Bonheim is the co-founder of WorkStatz, an award-winning business management software.

Daily News